Rail Operations Support

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Crystal Ortiz
Branch Chief
(916) 654-6538

Program Overview

The Operations Support Branch is responsible for coordinating intercity rail activities with the Joint Powers Authorities (JPAs) that manage Amtrak operations contracts for intercity passenger rail and bus operations, marketing and public outreach on the three existing state supported corridors.

Operations Support is also responsible for monitoring the JPAs to assure compliance with the Interagency Transfer Agreements (ITAs) that govern the JPAs responsibilities.

Coordinate with the JPAs on their administration of the Amtrak train operation agreements including:

  • Developing contract language that insures consistency with PRIIA Section 209 requirements
  • Coordinating with the JPAs while serving as the State lead in contract negotiations with Amtrak
  • Coordinating with the JPAs to insure intercity rail passenger and feeder bus agreement meets the State’s statewide coordination and integration needs and requirements under the ITAs
  • Overseeing JPA contract management
  • Developing Budget Change Proposals and Finance Letters to support Statewide intercity rail passenger and feeder bus funding
  • Serving as liaison between Caltrans, JPAs and Amtrak for all issues related to statewide intercity train and bus operations
  • Evaluating Statewide intercity rail passenger and feeder bus operations and provide performance assessment through monthly, quarterly, and annual reports
  • Evaluating JPA financial and ridership performance of bus and train routes and make recommendations regarding changes
  • Gathering and analyzing ridership, cost and revenue data to report on the schedule, fare and marketing efforts of the JPAs to maximize revenue and ridership on passenger routes and report to CalSTA on the corridor Uniform Performance Standards required under the ITAs
  • Reconciling JPA invoicing to ensure compliance with the protocols established in Title 2 Code of Federal Regulations (CFR)-200  

  Background

On July 1, 2015, Caltrans transferred administration and marketing duties for intercity passenger rail service to the following three JPAs and their respective intercity passenger rail corridors:


These services offer travel to more than 130 destinations in California and parts of Nevada, carrying more than five million passengers annually and helping to improve the state’s air quality and reduce highway congestion and fuel consumption.

Statewide Alerts and Other Information

Division Links

Contact Information

Physical Address:

Department of Transportation
Division of Rail and Mass Transportation
1120 N Street
Sacramento, CA 95814

Mailing Address:

Please choose one of the following:

(Concerning Rail Ops Support and Equipment)

Caltrans Division of Rail and Mass Transportation
MS 74
P. O. Box 942874
Sacramento, CA 94274-0001

(Concerning State and Federal Transit Programs)

Caltrans Division of Rail and Mass Transportation
MS 39
P. O. Box 942874
Sacramento, CA 94274-0001

General Information:

DRMT Phone 916-654-8811
DRMT Fax (Rail) 916-653-4565
DRMT Fax (Mass Trans) 916-654-9366
Amtrak 1-800-USA-RAIL (1-800-872-7245)

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